Cancellation and Refund Policy

Last updated: November 4, 2026

This is a summary of how cancellations and refunds work for tours booked on sungsotcavehalong.com.

Free cancellation

Cancel up to 3 days (72 hours) before your pickup time and we refund everything you have paid, to the original payment method, usually within 5 to 10 working days.

Within 3 days

Within 3 days of pickup, including if you do not show up, 30% of the tour price is charged. If you paid in full we refund the other 70%. If you paid the 30% deposit, the deposit covers this charge and nothing more is due.

Changing your date

You can change your date free of charge up to 3 days before pickup, subject to availability.

If the bay closes or we change the tour

Light rain does not stop the boats, and the cave itself is under cover, so the tour runs. If the port authority closes the bay to tourist boats, you choose a free new date or a full refund. If the boats are running but Luon Cave is closed that day, we skip that stop and use the time at Ti Top, with no partial refund.

If we have to cancel for any other reason, you choose a free new date or a full refund.

How to cancel

WhatsApp +84 368 938 081 or email [email protected]. Please include your booking number. The full terms are in our Booking Terms.