Privacy Policy

Last updated: November 4, 2026

This policy explains how Sung Sot Cave Private Tours (“we”, “us”), Ha Long Bay, Quang Ninh Province, Vietnam handles your personal data on sungsotcavehalong.com.

What we collect

When you book or message us we collect your name, email, WhatsApp number, travel date, pickup hotel, group size, passport details for boat registration, and anything you choose to tell us, such as dietary or access needs. Card and PayPal payments are handled by the payment provider; we never see or store your full card details. The card or PayPal account is used for either the full payment or the deposit.

How we use it

We use your details only to arrange and run your tour, reply to you, and meet accounting and legal duties. We do not sell your data and we do not send marketing emails.

Who sees it

Our local operating partners, guide, driver and boat crew receive what they need to run your day: names, group size, pickup hotel, special needs and, for boat registration, passport details. If you chose to pay the balance in cash, your guide also knows the amount still due. Email is sent through Google. The site is hosted by our web host, and Google Fonts receives your IP address when you load a page.

How long we keep it

Booking records are kept for 10 years, as accounting law requires. Support conversations are kept for 24 months. Passport details are deleted within 30 days after the tour.

Your rights

You can ask us to see, correct or delete your data, unless the law requires us to keep it. WhatsApp +84 368 938 081 or email [email protected].

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