Booking Terms
Last updated: November 4, 2026
These terms apply to every tour booked on sungsotcavehalong.com, operated by Sung Sot Cave Private Tours (“we”, “us”), Ha Long Bay, Quang Ninh Province, Vietnam. By completing checkout or confirming a booking in writing, you accept them.
1. What you are booking
A private tour for your group of one to four guests at one price for the whole group. The price includes a private car with driver, a licensed local guide who speaks fluent English, hotel pickup and drop-off in the pickup area of your tour, your own boat and crew on Route 2 of Ha Long Bay, the bay ticket that covers Sung Sot Cave, Ti Top Island and Luon Cave, port fees, a rowing boat or kayak at Luon Cave, lunch on board and bottled water. It does not include personal shopping, other drinks, tips or travel insurance.
The itineraries on this site are sample days. Every tour can be changed on request.
2. Who runs the tour
Tours are operated with local partners licensed for tourism. Your contract is with us and we are your single point of contact. Your guide is a licensed local who speaks fluent English. We are an independent tour operator, not the Ha Long Bay authority, a port or any government body.
3. Payment
There are two ways to pay. You can pay the full price online by card or PayPal, at checkout or through a secure link sent on WhatsApp. Or you can pay a 30% deposit online and the remaining 70% in cash to your guide on the day, in US dollars or Vietnamese dong; your confirmation states the balance. A booking is confirmed once the online payment goes through.
4. Cancelling and changing dates
You can cancel free of charge up to 3 days (72 hours) before your pickup time, and we refund everything you have paid to the original payment method, usually within 5 to 10 working days.
Within 3 days of pickup, including if you do not show up, 30% of the tour price is charged. If you paid in full we refund the other 70%. If you paid the 30% deposit, the deposit covers this charge and nothing more is due.
You can change your date free of charge up to 3 days before pickup, subject to availability.
5. Tailored tours
If you ask for a different route or pace, we confirm the plan and an all-inclusive price in writing before you book, and that price can differ from the sample day. On the day, your guide can change the order and pace of stops within the booked hours.
6. Weather, closures and changes from our side
Light rain does not stop the boats, and the cave itself is under cover, so the tour runs. If the port authority closes the bay to tourist boats, you choose a free new date or a full refund. If the boats are running but Luon Cave is closed that day, we skip that stop and use the time at Ti Top, with no partial refund.
Tide can also close Luon Cave, and the port authority can change boat timings or routes. We tell you as soon as we know, and we never quietly downgrade a day. If we have to cancel for any other reason, you choose a free new date or a full refund.
7. What we ask of you
Please be in your hotel lobby at the pickup time; your guide waits for 20 minutes before the booking counts as a no-show. Send us the names and passport numbers of your group before the tour, because boats register passengers before sailing. Please tell us in advance about dietary needs or anything that limits your walking, and carry your own travel insurance.
8. Children and access
Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. Sung Sot Cave means about 100 stone steps from the pier and more steps inside, uneven and damp in places, with no lift and no wheelchair route. Boat decks and piers can be slippery. Tell us who is travelling and we will plan around it.
9. Liability
To the extent the law allows, our liability for any booking is limited to the amount you paid for it. Nothing in these terms limits rights you have under law that cannot be excluded.
10. Contact
Sung Sot Cave Private Tours, Ha Long Bay, Quang Ninh Province, Vietnam. WhatsApp +84 368 938 081 or email [email protected].